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Privacy Policy

This Privacy Policy describes how Radix Software, Inc. (“Radix,” “we,” “us,” or “our”) handles personal information that we collect through our digital properties that link to this Privacy Policy, including our websites located at www.radix.com and www.realrents.com, and all subdomains thereof, any applications accessed through our website, and other activities described in this Privacy Policy (collectively, the “Service(s)”).

Radix provides certain services for business customers. This Privacy Policy does not apply to information that we process on behalf of our business customers (such as businesses and other organizations) while providing our platform/services to them. Our use of information that we process on behalf of our business customers may be governed by our agreements with such customers. If you have concerns regarding your personal information that we process on behalf of a business customer, please direct your concerns to that business customer.

This Privacy Policy does not apply to personal information collected or processed in the employment, job applicant, independent contractor, or similar worker-related context. To view how we process personal information in the worker-related context, please visit our Privacy Policy for Radix Employer Branding and Recruitment.

Index

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

  • Contact data, such as your first and last name, email address, mailing address, professional title, company name, and phone number.
  • Demographic Information, such as your city, state, country of residence, and postal code.
  • Business and property data, such as property names, square footage, addresses, years built, total units, utility types and providers, pictures, floorplans, amenities, and facilities.
  • Communications data, such as records and copies of your correspondence with us, including email addresses, if you contact us.
  • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
  • Profile data, such as the username and password that you may set to establish an online account on the Service, date of birth, interests, preferences, and any other information that you add to your account profile.
  • Payment data needed to complete transactions, including payment card information or bank account number.
  • Promotion and survey data, such as your responses to surveys that we might ask you to complete for research purposes.
  • Search and usage-submitted data, such as your search queries on the Service.
  • User-generated content data, such as information you provide for publication or display on public areas of the Service or transmit to other users of the Service or third parties, including associated metadata. Metadata includes information on how, when, where, and by whom a piece of content was collected, and how it has been formatted or edited. Metadata also includes information that users can add or have added to their content, such as keywords, geographical or location information, and other similar data.
  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

  • Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
  • Data providers, such as information services and data licensors that provide demographic and other information.
  • Marketing partners, such as joint marketing partners and event co-sponsors, including industry conference sponsors or co-hosts.
  • Our affiliate collaborators, such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
  • Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture, and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

Automatic data collection. We, our service providers, and our business collaborators may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications, and other online services, such as:

  • Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or general geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
  • Communication interaction data, such as your interactions with our email, Service text, or other communications (e.g., whether you open and/or forward emails) – we may do this through the use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.
  • Location data such as general location inferred from IP address, including city, state, region, or country.

Cookies and similar technologies. The following technologies facilitate some of the automatic collection described above:

  • Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first-party” cookies that we place, and “third-party” cookies that are placed by our third-party business collaborators and service providers.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags, clear GIFs, and single-pixel GIFs, which help us understand whether content has been viewed or opened and support related website statistics.
  • Session-replay technologies, such as those provided by Contentsquare that employ software code to record users’ interactions with the Services in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about Contentsquare at https://contentsquare.com/privacy-center/services-privacy-policy/, and you can opt out of session recording by Contentsquare at https://contentsquare.com/privacy-center/data-subject-request-portal/.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery. We may use your personal information to:

  • provide, operate, maintain, and improve the Service and our business;
  • present the Service to you;
  • provide you with information, products, and services that you request from us;
  • fulfill any other purpose for which you provide the information;
  • provide you with notices about your subscription, including expiration and renewal notices;
  • carry out our obligations and enforce our rights arising from contracts entered into between you and us, including for billing and collection;
  • notify you about changes to the Service or any products or services we offer or provide through it;
  • allow you to participate in interactive features on the Service; and
  • respond to your requests, questions, and feedback.

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business.

To create aggregated, de-identified, and/or anonymized data. We may create aggregated, de-identified, and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you. We may use this aggregated, de-identified, and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Marketing and advertising. We, our service providers, and third parties with whom we collaborate may collect and use your personal information for marketing purposes:

  • Direct marketing. We may contact you about our own and third-party goods and services that may be of interest to you.
  • Interest-based advertising. Our third-party advertising collaborators and we may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications, and other online services over time, and use that information to serve online ads and other marketing that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms.

Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.

Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities;
  • enforce the terms and conditions that govern the Service and other agreements;
  • protect our rights, property, and safety, and the rights, property, and safety of our users, customers, and others;
  • audit our internal processes for compliance with legal and contractual requirements or our internal policies; and
  • prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity.

Business interactions. If you communicate with us as an employee or representative of a service provider, business partner, or other company we do business with, in addition to the other uses included in this section, we may use personal information about you to administer our relationship, maintain contractual relations, and operate our business.

With your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.

Cookies and similar technologies. In addition to the other uses included in this section, we may use the cookies and similar technologies described above for the following purposes:

  • Technical operation. To allow the technical operation of the Service.
  • Functionality. To enhance the performance and functionality of the Service.
  • Advertising. To support targeted advertising and related measurement activities, such as helping our third-party advertising collaborators collect information about how you use the Service and other online services over time, which they use to show you ads on other online services they believe will interest you and measure how the ads perform.
  • Analytics. To help us understand usage of the Service, estimate audience size and usage patterns, store preferences, customize the Service, speed up searches, recognize returning users, and improve the Service.

How we disclose your personal information

We may disclose your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

  • Affiliates, such as our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
  • Service providers and contractors, including third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, consumer research, marketing, and website analytics).
  • Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so. For example, we may share your personal information with properties you are interested in with whom we are collaborating to offer you different available apartment options. Also, any additional services such as sweepstakes, raffles, and promotions. We will share personal information that is needed for these other companies to provide the services that you have requested.
  • Payment processors, including any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors.
  • Advertising and marketing collaborators, including third parties that market their products or services to you or support promotional, advertising, or related marketing activities.
  • Customers and other businesses. We may sometimes share your personal information with our business customers or other business entities or persons with whom we work, collaborate and advertise, including enabling them to collect information directly via our Service.
  • Marketing and business partners. Third parties with whom we co-sponsor events or promotions, such as industry conferences or whose services may be of interest to you.
  • Business transferees, such as acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Radix, our parent, our affiliates, or our subsidiaries (including, in connection with a bankruptcy or similar proceedings).
  • Linked third-party services. If you log into the Service with, or otherwise link your Service account to, a social media or other third-party service, we may share your personal information with that third-party service. The third party’s use of the shared information will be governed by its privacy policy and the settings associated with your account with the third-party service.
  • Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
  • Authorities and others, including law enforcement, government authorities, regulators, and private parties, where we believe in good faith that disclosure is necessary or appropriate to comply with law or to protect rights, property, or safety.
  • Other parties with your consent or at your direction, or to fulfill the purpose for which you provide the information.

Your choices

In this section, we describe the choices available to you.

Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions in the communication, by checking or unchecking relevant boxes where offered, or by contacting us at support@radix.com. Please note that even if you opt out of marketing-related communications, we may still send you service-related and other non-marketing communications.

California requests regarding direct marketing disclosures. California residents may have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes by emailing support@radix.com.

Advertising choices. You may be able to limit the use of your information for interest-based advertising through the following settings and tools:

  • Browser settings/plug-ins. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Service may become inaccessible or not function properly. “Do Not Track”: Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
  • Platform settings. Google and Facebook offer opt-out features that let you opt out of the use of your information for interest-based advertising. You may be able to exercise that option at the following websites:
  • Ad industry tools. Opting out of interest-based ads from companies that participate in the following industry opt-out programs, which may include businesses with whom we work:
  • Mobile settings. Using your mobile device settings to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes.

Declining to provide information. We may need to collect personal information to provide certain services or functionality. If you do not provide the information we identify as required, we may not be able to provide those services or functionalities.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications, or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.

Security

We employ several technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please get in touch with us. If we learn that we have collected personal information through the Service from a child without the child’s parent or guardian’s consent, as required by law, we will comply with applicable legal requirements to delete the information. If you believe we may have any information from or about a child, please get in touch with us at support@radix.com.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

How to contact us

  • Email: support@radix.com
  • Mail: 7150 E Camelback Rd., Suite #333, Scottsdale, AZ, 85251774